Answer first
Confirm the password works in webmail, check whether the account uses multi-factor authentication, review saved credentials, and note whether the issue happens in new Outlook, classic Outlook, mobile, or webmail.
If webmail fails, the issue is account access or password validation. If webmail works, the issue is likely inside Outlook, saved credentials, profile settings, or security prompts.
Check for multi-factor authentication, conditional access, app-password requirements, or a recent password change. Do not share passwords in chat.
Compare new Outlook, classic Outlook, mobile app, and browser access to identify whether the problem is the account, device, app version, or profile.
Quick FAQ
Why does Outlook keep asking for my password?
Common causes include changed passwords, expired sessions, multi-factor authentication, cached credentials, damaged Outlook profile, or account security prompts.
Should I give my password to support?
No. A support agent can guide you while you enter credentials privately.