Common Warning Signs
- Suspicious pop-ups or browser redirects
- Unknown browser extensions or notifications
- Antivirus warning or failed scan
- Unexpected account prompts
- Concern that a computer is hacked
Security Guidance
Antivirus setup, browser security, suspicious pop-ups, and hacked computer concern guidance.
Security concerns should be handled calmly and carefully. This page explains safe first checks without asking customers to share passwords or private codes.
Safe First Steps
- Do not call numbers shown inside suspicious pop-ups
- Do not share passwords, OTPs, or banking details
- Capture a screenshot before closing the warning
- Check browser extensions and notification permissions
- Run a trusted security scan if available
Antivirus Support Topics
Antivirus support can include setup guidance, scan review, renewal record questions, browser protection settings, device safety checks, and warning-message review.
Account Protection
If account access may be affected, review recovery details, recent sign-ins, password safety, and connected devices before continuing with support.