Answer first
Start with the provider's own official recovery link (your computer's lock-screen "Reset password" option, or Microsoft, Google, Apple, or your email provider's account-recovery page). Confirm you can still reach the recovery email or phone number on file, check simple things like Caps Lock and keyboard language, and never give your password itself to anyone, including support.
On a computer lock screen, use the built-in "I forgot my password" or "Reset password" link. For email or online accounts, go directly to the provider's real sign-in page and choose "Forgot password" there — not through a link someone else sent you.
Caps Lock, a different keyboard layout, or a browser auto-filling an old saved password are common causes that look like a forgotten password but aren't.
Password resets are usually confirmed by a code sent to a recovery email or phone number. Make sure that inbox or number is still one you can access before starting the reset.
If you still need help, note which account or device is affected, the exact error or message shown, and how far the official recovery flow got before it stopped working. Never include the password itself in chat, email, or a support ticket.
Quick FAQ
Should I share my password with support?
No. Legitimate support never needs your actual password. You always type it yourself into the provider's official sign-in or recovery page, never into chat or over the phone.
What if the recovery email or phone number is also out of date?
Most providers offer an alternate identity-verification path for this case. Look for "try another way" on the recovery screen, and keep a note of which step you reached before contacting support.